Introduction
General
If you are a new or prospective member, we would like to take this opportunity to welcome you to the London Fire Brigade Welfare Fund.
Subscribe to our email newsletter
We would love you to subscribe to our Newsletter, giving you access to all our latest offers and news.
Just click on the link below – you can unsubscribe at any time by following the instructions on your confirmation email:
https://signup.e2ma.net/signup/1786786/1752010/
Subscriptions
Serving LFB members: a monthly fee of just £6.00, inclusive of death benefit.*
Retired Welfare Fund members: a monthly fee of £3.00 is deducted from your pension each month, inclusive of death benefit.*
Death Benefit Scheme
*This entitles a member’s named next of kin or beneficiary to receive £4,000 in the event of death (subject to the member being under the age of 70 on his/her death)
Benefits of Membership
Here are just some of the benefits of being a Welfare Fund Retired Member:
Monthly Lottery – each year over £225,000 is shared amongst our winners
Great discounts at London theatres. We buy the best priced seats at group rates, subsidise them further and then sell them to members, with as much as 50% savings on box office prices for some shows!
A variety of breaks and holidays, ranging from the Tunnel to Towers run in New York, to Christmas Markets in Europe, skiing trips and many, many more
We organise and/or subsidise participation in a range of sports and social events. Some are arranged by the Central Office, others arranged locally by the Areas
Your own Retired Member Representative, on your local Welfare Fund Committee
Lottery – £225,000 is shared amongst winners every year!
We invite members of the Fund to take part in the lottery, which gives a first prize of £10,000, a second prize of £5,000 and twenty runners-up prizes every month
WFM Magazine
The Welfare Fund produces a regular magazine which highlights the Fund’s activities. It also contains great offers and discounts available to members. The magazine is sent to the home addresses of all Welfare Fund members, serving and retired
Honorary Life Membership
LFB Welfare Fund’s Honorary Life Membership recognises individuals who have given exemplary or meritorious contribution, service or assistance to the LFB Welfare Fund and/or its members.
Download the full protocol HERE
LFB WELFARE FUND LTD
Unit 1 – 3rd Floor
Pride Court
80 – 82 White Lion Street
London
N1 9PF
Head Office
Lewisham Fire Station
249 – 259 Lewisham High Street
London SE13 6NH
0207 407 3964
Jacqueline Easton
CEO
jacquie.easton@lfbwelfarefund.com
Julie Cooper
Membership & Lottery Co-ordinator
Sarah Gooding
Social Media, Tickets & Events
sarahgooding@lfbwelfarefund.com
Kay Geary
Finance Assistant
Lucy Gooding
Social Media, Tickets & Events
Feedback
If you’d like to give feedback on any of our products or services please follow these instructions:
How to make a Complaint, Comment or Compliment
Complaints Handling Procedure
We take all complaints about the quality of our services seriously. We will provide a speedy response and a full and fair investigation of your complaint, respecting your right to confidentiality
The Process
State your complaint by fax, letter, e-mail or by telephone. Our central office contact details are as follows:
LFB WELFARE FUND LTD, Lewisham Fire Station, 249-259 Lewisham High Street, London SE13 6NH
Telephone 020 7407 3964
e-mail info@lfbwelfarefund.com
We will endeavour to acknowledge your complaint within 5 working days (Monday-Friday), subject to shift patterns
Your complaint will be responded to by the Welfare Fund Central Office or your local Area Secretary or Treasurer depending upon the nature of your complaint
If you are dissatisfied with the response, please send details of your complaint marked ‘Complaint Response – Not Satisfied’ to the Chairperson of the Welfare Fund Executive Committee, c/o the Welfare Fund Central Office. A response will be provided 10 days after the next WF Executive Committee meeting. The actual date of this meeting will be confirmed on receipt of your ‘not satisfied’ communication
Please note that this procedure relates to complaints about the service the Welfare Fund provides and not any department or function of the LFB. If it is a matter outside of our control, we will do our best to advise you how to proceed
Comments & Compliments Procedure
Comments on methods of improving our service and benefits or compliments regarding the quality of the service provided are always welcome. Please feel free to share your views with our staff or your local Welfare Fund Area Representative on the telephone, in person or by writing/e-mailing.
LFB WELFARE FUND LTD, Lewisham Fire Station, 249-259 Lewisham High Street, London SE13 6NH
Telephone 020 7407 3964
e-mail info@lfbwelfarefund.com
Comments on methods of improving our service will be investigated, the results of which will be reported back to you. Accordingly please include your name and contact details.
Articles of Association
To read our Articles of Association CLICK HERE
Memorandum of Association
To read our Memorandum of Association CLICK HERE
Regulations
To read our Regulations CLICK HERE
Contact Details
LFB WELFARE FUND LTD
Lewisham Fire Station
249-259 Lewisham High Street
Lewisham
London
SE13 6NH
Telephone 020 7407 3964
Fax 020 7407 3409
e-mail info@lfbwelfarefund.com
