Introduction
General
If you are a new or prospective member, we would like to take this opportunity to welcome you to the London Fire Brigade Welfare Fund.
Welfare Fund AGM 2026
The London Fire Brigade Welfare Fund AGM 2026 will be held on Friday 8th May 2026 at Doggett’s Coat & Badge, 1 Blackfriars Bridge, London SE1 9UD
Notice of AGM
A copy of the Notice of AGM can be found HERE
Please note that all papers pertaining to the forthcoming AGM will be published in the Spring edition of the Fund’s magazine “WFM”. This is due to be sent out at the start of April.
If you will be attending, please confirm your attendance with the office by emailing info@lfbwelfarefund.com or calling us on 020 7407 3964.
The draft minutes of the 2025 meeting (held on Friday 6th June 2025) can be found HERE
The minutes of the 2024 meeting (held on Friday 11th October 2024) were approved and can be found HERE
Articles of Association
Please find below a link to the revised Articles of Association required to be circulated to members under clause 7.2, “Special Resolutions”, of the Notice for the 2026 Annual General Meeting of the London Fire Brigade Welfare Fund Limited; which notice can be found in the 2026 Spring Edition of the Welfare Fund Magazine.
Subscribe to our email newsletter
We would love you to subscribe to our Newsletter, giving you access to all our latest offers and news.
Just click on the link below – you can unsubscribe at any time by following the instructions on your confirmation email:
https://signup.e2ma.net/signup/1786786/1752010/
Subscriptions
Serving LFB members: a monthly fee of just £6.00, inclusive of death benefit.*
Retired Welfare Fund members: a monthly fee of £3.00 is deducted from your pension each month, inclusive of death benefit.*
Death Benefit Scheme
*This entitles a member’s named next of kin or beneficiary to receive £4,000 in the event of death (subject to the member being under the age of 70 on his/her death)
Benefits of Membership
Here are just some of the benefits of being a Welfare Fund Retired Member:
Monthly Lottery – each year over £225,000 is shared amongst our winners
Great discounts at London theatres. We buy the best priced seats at group rates, subsidise them further and then sell them to members, with as much as 50% savings on box office prices for some shows!
A variety of breaks and holidays, ranging from the Tunnel to Towers run in New York, to Christmas Markets in Europe, skiing trips and many, many more
We organise and/or subsidise participation in a range of sports and social events. Some are arranged by the Central Office, others arranged locally by the Areas
Your own Retired Member Representative, on your local Welfare Fund Committee
Lottery – £225,000 is shared amongst winners every year!
We invite members of the Fund to take part in the lottery, which gives a first prize of £10,000, a second prize of £5,000 and twenty runners-up prizes every month
WFM Magazine
The Welfare Fund produces a regular magazine which highlights the Fund’s activities. It also contains great offers and discounts available to members. The magazine is sent to the home addresses of all Welfare Fund members, serving and retired
Honorary Life Membership
LFB Welfare Fund’s Honorary Life Membership recognises individuals who have given exemplary or meritorious contribution, service or assistance to the LFB Welfare Fund and/or its members.
Download the full protocol HERE
LFB WELFARE FUND LTD
Unit 1 – 3rd Floor
Pride Court
80 – 82 White Lion Street
London
N1 9PF
Head Office
Lewisham Fire Station
249 – 259 Lewisham High Street
London SE13 6NH
0207 407 3964
Jacqueline Easton
CEO
jacquie.easton@lfbwelfarefund.com
Julie Cooper
Team Leader Membership Services & Lottery
Sarah Gooding
Social Media, Tickets & Events
sarahgooding@lfbwelfarefund.com
Kay Geary
Finance Assistant
Feedback
If you’d like to give feedback on any of our products or services please follow these instructions:
How to make a Complaint, Comment or Compliment
Complaints Handling Procedure
Here at the Welfare Fund, our members feedback is of the upmost importance. This is to ensure that we continue to offer and provide all of our member with a range of benefits and quality services.
If you feel we have fallen short and are dissatisfied with the delivery of any of our services, and wish to make a formal complaint, you can do so by following the process outlined below.
Please note that this procedure relates to complaints about the service the Welfare Fund provides only, and not any department or function of the LFB. We are unable to comment or take up complaints on your behalf, pertaining to other organisations.
The Process
Here is a copy of our Complaints Policy
To make a complaint please complete our online complaints form CLICK HERE
When completed, please email it to our CEO:
jacquie.easton@lfbwelfarefund.com
Please ensure you complete the form in full, especially surrounding the nature of your complaint. The more information supplied, the quicker it will take us to assess.
We are here to listen and committed to undertaking a fair and through review of any complaint received. We will aim to acknowledge any complaint received within 5 working days. If further information is required, and it is going to take us longer, we will keep you informed.
Unsatisfactory Response
If you are dissatisfied with our response, you have the right to escalate your complaint. To do so please respond to the email received, marking it ‘Complaint Response – Unsatisfactory”, outlining the reasons for your dissatisfaction.
Your complaint will then be reviewed by the Executive Council at their next quarterly meeting. We will inform you of the date of the meeting, when acknowledging receipt of your complaint.
You will receive a full and final decision within 10 working days of the Executive Council meeting.
Comments & Compliments Procedure
Comments on methods of improving our service and benefits or compliments regarding the quality of the service provided are always welcome. Please feel free to share your views with our staff or your local Welfare Fund Area Representative on the telephone, in person or by writing/e-mailing.
LFB WELFARE FUND LTD, Lewisham Fire Station, 249-259 Lewisham High Street, London SE13 6NH
Telephone 020 7407 3964
e-mail info@lfbwelfarefund.com
Comments on methods of improving our service will be investigated, the results of which will be reported back to you. Accordingly please include your name and contact details.
Articles of Association
To read our Articles of Association CLICK HERE
Memorandum of Association
To read our Memorandum of Association CLICK HERE
Regulations
To read our Regulations CLICK HERE
Contact Details
LFB WELFARE FUND LTD
Lewisham Fire Station
249-259 Lewisham High Street
Lewisham
London
SE13 6NH
Telephone 020 7407 3964
Fax 020 7407 3409
e-mail info@lfbwelfarefund.com
