Introduction

General

If you are a new or prospective member, we would like to take this opportunity to welcome you to the London Fire Brigade Welfare Fund.

 

Subscriptions

Serving LFB members: a monthly fee of just £6.00, inclusive of death benefit.*

Retired Welfare Fund  members (up to the age of 65): a monthly fee of £3.00 is deducted from your pension each month, inclusive of death benefit.*

 

Death Benefit Scheme

*This entitles a member’s named next of kin or beneficiary to receive £3,000 in the event of death (subject to the member being under the age of 65 on his/her death)

 

Benefits of Membership

Here are just some of the benefits of being a Welfare Fund Retired Member:

Monthly Lottery – each year over £225,000 is shared amongst our winners

Great discounts at London theatres.  We buy the best priced seats at group rates, subsidise them further and then sell them to members, with as much as 50% savings on box office prices for some shows!

A variety of breaks and holidays, ranging from the Tunnel to Towers run in New York, to Christmas Markets in Europe, skiing trips and many, many more

Discounted first class accommodation at our own 2 bedroom apartment on the Spanish mainland

We organise and/or subsidise participation in a range of sports and social events.  Some are arranged by the Central Office, others arranged locally by the Areas

Your own Retired Member Representative, on your local Welfare Fund Committee

 

Lottery – £225,000 is shared amongst winners every year!

We invite members of the Fund to take part in the lottery, which gives a first prize of £10,000, a second prize of £5,000 and twenty runners-up prizes every month

 

WFM Magazine

The Welfare Fund produces a regular magazine which highlights the Fund’s activities.  It also contains great offers and discounts available to members.  The magazine is sent to the home addresses of all Welfare Fund members, serving and retired

 

Honorary Life Membership

LFB Welfare Fund’s Honorary Life Membership recognises individuals who have given exemplary or meritorious contribution, service or assistance to the LFB Welfare Fund and/or its members.

Download the full protocol HERE

LFB WELFARE FUND LTD

LFB WELFARE FUND LTD

Unit 1 – 3rd Floor

Pride Court

80 – 82 White Lion Street

London

N1 9PF

Head Office

0207 407 3964

 

Carole Connolly

Business Management Director

caroleconnolly@lfbwelfarefund.com

 

Pauline Smith

Financial Controller & Treasurer

pauline@lfbwelfarefund.com

 

Mark Hatfield

Events & Lottery Co-ordinator

mark@lfbwelfarefund.com

 

Julie Cooper

Membership Co-ordinator, Web & Social Media Co-ordinator & Office Administrator

julie@lfbwelfarefund.com

 

 

Feedback

If you’d like to give feedback on any of our products or services please follow these instructions:

 

How to make a Complaint, Comment or Compliment

Complaints Handling Procedure

We take all complaints about the quality of our services seriously. We will provide a speedy response and a full and fair investigation of your complaint, respecting your right to confidentiality

The Process

State your complaint by fax, letter, e-mail or by telephone. Our central office contact details are as follows:

LFB WELFARE FUND LTD, Unit 1 – 3rd Floor, Pride Court, 80 – 82 White Lion Street, London, N1 9PF

Telephone 020 7407 3964

Fax 020 7407 3409

e-mail info@lfbwelfarefund.com

We will endeavour to acknowledge your complaint within 5 working days (Monday-Friday), subject to shift patterns

Your complaint will be responded to by the Welfare Fund Central Office or your local Area Secretary or Treasurer depending upon the nature of your complaint

If you are dissatisfied with the response, please send details of your complaint marked ‘Complaint Response – Not Satisfied’ to the Chairperson of the Welfare Fund Executive Committee, c/o the Welfare Fund Central Office. A response will be provided 10 days after the next WF Executive Committee meeting. The actual date of this meeting will be confirmed on receipt of your not satisfied communication

Please note that this procedure relates to complaints about the service the Welfare Fund provides and not any department or function of the LFB. If it is a matter outside of our control, we will do our best to advise you how to proceed

Comments & Compliments Procedure

Comments on methods of improving our service and benefits or compliments regarding the quality of the service provided are always welcome. Please feel free to share your views with our staff or your local Welfare Fund Area Representative on the telephone, in person or by writing/e-mailing

LFB WELFARE FUND LTD, Unit 1 – 3rd Floor, Pride Court, 80 – 82 White Lion Street, London, N1 9PF

Telephone 020 7407 3964

Fax 020 7407 3409

e-mail info@lfbwelfarefund.com

Comments on methods of improving our service will be investigated, the results of which will be reported back to you. Accordingly please include your name and contact details.

Articles of Association

To read our Articles of Association CLICK HERE

Memorandum of Association

To read our Memorandum of Association CLICK HERE

Contact Details

RSImage

LFB WELFARE FUND LTD
Unit 1 – 3rd Floor
Pride Court
80 – 82 White Lion Street
London
N1 9PF
Telephone 020 7407 3964
Fax 020 7407 3409
e-mail info@lfbwelfarefund.com